Hotel Guest Journey Mapping: Everything You Need To Know
Understanding the hotel guest journey is an essential aspect of providing top-notch service in the hospitality industry. Creating a visual and analytical representation, also known…
Understanding Guest Intent in the Hotel Industry
Understanding guest intent is paramount in the hotel industry, holding the key to repeat business and positive word-of-mouth referrals. Hotels strive to decipher what drives…
5+ Differences Between Hotels And Restaurants
Are you wondering about what’s the difference between a hotel and a restaurant? As someone who has owned and operated both a hotel and a…
Full Form of Hotel – Your Questions Answered by a Hotelier
Are you wondering what the full form of hotel is? Or what does hotel stand for? I have also wondered about this in the past,…
13 Tips for Responding to Negative Hotel Reviews
Responding to negative hotel reviews can be a daunting task. But did you know that people are just as likely to trust reviews as their…